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Help & Support • We're here for you
Our friendly, UK-based team is ready to help. Tell us a little about what you need and the right person will be in touch. We usually respond within one business day.
Response time
Usually within 1 business day
Support channels
Email & phone
For teams & partners
Billing, bugs, and more
Whatever you're working on, we'll connect you with the right person on the team—support, billing, or partnerships.
General support
Questions about using Matched Stay, troubleshooting, or help with bookings.
support@matchedstay.co.ukFound a bug?
Something not working as expected? Share details and screenshots if you can.
Report it via support@matchedstay.co.ukFor media, partnerships, or anything a bit different, reach out to our central team and we'll route your enquiry.
Press enquiries: admin@matchedstay.co.uk
Send us a message
The right team will respond
We'll only use your details to respond to your enquiry.